Xbox All Access with Verizon mobile FAQs (2024)

You're eligible to purchase Xbox All Access through Verizon if you:

• Have a new or existing Verizon mobile phone plan or Verizon 5G Home, 5G Home Plus or LTE Home Internet service, with your bill in good standing.
  • Your eligible Verizon service must be fully activated before you place your Xbox All Access order.
• Qualify for financing through Affirm. Checking your eligibility won't affect your credit score.

  Note:

  • Fios accounts, prepaid accounts and business accounts aren't currently eligible to purchase Xbox All Access through Verizon.

To purchase in your My Verizon account:

1. Sign in to your My Verizon mobile account.
2. From the top of the page, select Shop Accessories > Accessories > Gaming. Scroll to find the Xbox All Access tile.
3. Choose your Xbox console and add it to your cart.
4. Complete the Affirm eligibility check. Checking your eligibility won't affect your credit score.
5. Upon approval, you'll be returned to review your Verizon cart.
6. Complete your checkout.

To purchase in a Verizon store:

• Xbox All Access will be offered at select Verizon retail stores. If available, the In Store Pickup option will show on the website. Visit stores near you for availability. Find a Verizon store.

While we're always looking for new ways to give gamers the best value and choice, right now you can't add any other items, such as Xbox accessories or extended warranties, to be included in your Xbox All Access monthly payment. However, additional items can be purchased separately.

There are no application fees, no annual fees, no late fees, nor early repayment fees for your Xbox All Access purchase. Late payments may, however, be reported to credit bureaus.

Xbox All Access is an exclusive, standalone offer and can't be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.

This eligibility check won't affect your credit score.

Affirm provides an easy and secure way to view your account information. View your account summary, transaction history and make payments from your desktop or mobile device or by downloading the Affirm app.

Yes. Xbox All Access provides month-to-month access to Xbox Game Pass Ultimate and automatically renews every month, up to 24 months.

To use Xbox Game Pass Ultimate benefits purchased with Xbox All Access, you must activate Game Pass Ultimate before canceling Xbox All Access. Your account will then have access to Game Pass Ultimate benefits for the entire time you've paid, even if the Game Pass Ultimate end date is beyond the date you cancel Xbox All Access.

• As you set up your new console, you'll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them, the offers will remain on the console until they're redeemed.

To redeem after setup in Accounts:

• Select Settings > Account > Included with this Xbox to see an overview of, and redemption status of, any Digital Direct offers included with your console.

To redeem after setup in My Library:

• Press the Xbox button to open the guide, and then select My games & apps > Full Library > Included with this Xbox, to see your offers.

Find out more about redeeming Xbox Game Pass Ultimate digitally.

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, please follow these steps:

1. Perform a reset of your console in order to be prompted to claim your services.
2. When resetting your console, please start by selecting Reset and keep my games & apps.

If the issue remains, contact Verizon Customer Service. A Verizon customer service representative will need to verify your Xbox All Access account, console Serial Number and determine next steps. Once we verify your Xbox All Access account is active, we may require you to perform a full factory reset. For this reason, we recommend you do not download any games until we verify your account.

No. Anyone can redeem the membership on the console purchased with Xbox All Access.

With Xbox All Access, you are purchasing the console and the entire 24-month Xbox Game Pass Ultimate membership from Verizon at the time of purchase. Visit the Verizon Return Policy page for instructions and refund policies. If you have made any payments towards your purchase, you will receive prorated credit for the amount that has been paid to your original purchase source.

If a return is applicable to your purchase, and you return your Xbox All Access purchase, your account will be credited appropriately. If you have already made payments to Affirm for Xbox All Access, you will receive a refund for the amount that has been paid. If no further purchases are made using Affirm for Xbox All Access, your Xbox All Access account will be closed after a period of inactivity, usually 90 days.

No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

Your purchase of Xbox All Access is subject to Verizon's return policy. Visit the Verizon Return Policy page for instructions and refund policies.

Microsoft at https://support.xbox.com/en-US/contact-us:

• Questions about the Xbox All Access program, Xbox console options, subscription services, cloud access, etc.
• The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the console and accessories), irrespective of the length of the financing term. If the console malfunctions after that one-year period (or the controller or accessories malfunction after 90 days), the customer is responsible. Monthly payments will continue until the remaining balance on the Affirm loan for the Xbox All Access is paid in full, even if the Xbox console is not working.

Affirm at www.affirm.com/help:

• More information about the reason, ways to resolve or to appeal a declined or pending Xbox All Access application.
• Questions about the billing and servicing of the account used to purchase Xbox All Access, including payment amounts, automatic payments, payment date changes, address changes, interest rates and fees, upgrade eligibility, etc.

Verizon at Contact Us:

• Questions about the purchase process, deliveries, DHL, scheduling delivery.
• Assistance with return policies and procedures, including console exchanges, shipping instructions, etc.
• Issues completing the Affirm credit application on a desktop, tablet or mobile device.
• Issues activating Game Pass Ultimate on your console.

Xbox Game Pass Ultimate Subscription Terms: Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and Xbox Series consoles, and Windows 10/11 PC (excludes Windows in S mode and ARM devices), and stream select games (where available) to your supported devices. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, PC Game Pass, Xbox Live Gold and additional benefits. Note: Joining Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold, Xbox Game Pass (PC or Console), and/or EA Play membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. EA Play subject to terms: www.ea.com/ea-play/terms. Other existing subscriptions may also be subject to conversion. Maximum 36 months of redeemed Xbox Game Pass Ultimate per account at a time, including any converted time from Xbox Live Gold, Xbox Game Pass (PC or Console), and/or EA Play. Game titles, number, features, and availability vary over time, by region and platform. Learn more at www.xbox.com/regions. Notice before purchase of add-ons, DLC, consumables, virtual currency, or subscriptions (sold separately): If your membership terminates or a game is removed from the catalog, you must reactivate your membership or buy the game separately to continue using these items. Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. May require additional hardware and subscriptions. Age restrictions apply. Online multiplayer between Xbox console generations not supported in some games. Xbox Game Pass discounts are based on Microsoft Store price and are not combinable with other offers and are not redeemable for cash. Discount offers exclude titles within 30 days of launch and are not available with select titles. Number and content of Perks vary by region, platform, and over time, and must be redeemed by stated timeframe. Service, features, and requirements may change or be retired. Subject to the Microsoft Services Agreement (microsoft.com/msa). For PC: App download, Windows update(s), and storage required (xbox.com/pcgamepass). System requirements vary by game; performance scales with higher end systems. See here for Cloud Gaming Terms. Xbox Console Warranty: Xbox Series X|S console is under a 1 year limited hardware warranty (90 days for controller/accessories) regardless of length of payment terms. (Microsoft Limited Hardware Warranty: https://support.microsoft.com/warranty).