About TherapyNotes, LLC
TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office.TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more.The solution also includes a billing module, which gives providers the ability to create statements and billing reports. T...
Awards and Recognition
FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
TherapyNotes, LLC Pricing
For Practice, Clinic, Hospital, Center, or Facility:First clinician - $59/monthAdditional clinicians - $30/monthInterns - $20/monthFor Non-Profit US Organization: $25/month per clinician14 cents each for electronic claims14 cents each for text & phone remindersFree email reminders
Starting price:
$49.00per month
Free trial:
Available
Free version:
Available
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TherapyNotes, LLC Reviews
Overall Rating
Secondary Ratings
Ease-of-use
4.5
Customer Support
5
Value for money
4.5
Functionality
4.5
4.7/5 out of 895 Reviews
Most Helpful Reviews for TherapyNotes, LLC
1 - 5 of 892 Reviews
Jane
1 employee
Used free trial
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
Reviewed June 2021
Great customer service
Carolyn
Verified reviewer
Mental Health Care, 1 employee
Used daily for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
FUNCTIONALITY
4
Reviewed October 2021
Good Software platform for the money.
Overall I am happy with Therapy notes since my biller can access my records and I can utilize the telehealth portion easily. I just wish it had more resources for therapist available.
PROS
The collection of patient data is very easy.
CONS
Compared to Simple Practice, Therapy Notes resources for clinicians is null. I would say that has been the most disappointing as the only forms provided are for the demographics and any other forms must be created and uploaded by the clinician. Additionally there are no forms for assessments to give to the client based on their diagnosis or information that you can send to them. Also, you have to manually send out the forms for each new client where Simple Practice did it automatically.
Reason for choosing TherapyNotes, LLC
See above.
Reasons for switching to TherapyNotes, LLC
Because my colleagues were using Therapy Notes so it would be easy to navigate if we needed to access each other's scheduling and it seemed a little bit less expensive than Simple Practice.
carol
Mental Health Care, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Accurate and accessible information
What I like best is that a human answers the phone and knows what they are talking about. Also, I have a lot of balls in the air- it helps me keep my practice organized.
PROS
The person who answers the phone can help me 90% of the time. If they can't help me they transfer me to someone who can.
CONS
It was a learning curve to get set up in the beginning.
Reason for choosing TherapyNotes, LLC
Because your phone people answer my questions. Simple Practice refers me to videos.
Doug
Mental Health Care, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2018
Disappointed after 3 years with the platform
PROS
Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.
CONS
Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.
Deborah
Mental Health Care, 1 employee
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
TherapyNotes is Great
Everything is great with TherapyNotes.
PROS
TherapyNotes provides everything I need for EHR management, billing, and telehealth. Their customer service is excellent. You may have to wait a bit on the phone, but the wait time has been short and the customer service/provider services representatives are knowledgeable, patient, understandable, and will remain on the call for as long as you need. The monthly price is very reasonable and lower than some other EHR services i researched.
CONS
There is no provision for couples, families, or groups using different devices for telehealth. I have to use another telehealth provider for these sessions.
Reason for choosing TherapyNotes, LLC
Ease of use, customer/provider service, and cost.
