European Collision Center 190 in San Francisco, CA, 94124 (2024)

4.4(496reviews)

87%

(415) 551-9700

190 Napoleon Street, San Francisco,CA94124 USA

87% recommend

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190 Napoleon Street
San Francisco, CA 94124

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About European Collision Center 190

See Photos

190 Napoleon Street
San Francisco, CA 94124

GetDirections WebsiteEmail

Take photos and get an online estimate

Online Estimate

In operation 16 years, 8 years at this location.

European Collision Center was opened in 2008 by Ludwik Rutkowski and Dennis Kirkpatrick. For 17 years, they worked in the BMW Certified Collision Program. Their time in the program showed them the value of factory certification programs. They discovered these programs truly set the standard for repair procedures and equipment. Manufacturer training and guidance is far superior than training without direct factory sponsorship. We began as a small team of devoted professionals. We shared the same obsession of restoring vehicles back to their pre-accident condition. Our team attended extensive training to become Mercedes-Benz Factory Certified. Since then, we have also achieved Porsche, Audi, Tesla, Rivian and Sprinter certifications. We also maintain our BMW training and certification standards. These exacting standards are applied to every vehicle we repair.

Services

  • Free Estimates
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair

Payment Types

  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card

Languages

  • Spanish
  • Chinese
  • Tagalog
  • Vietnamese
  • Korean

Hours

SunClosed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 9:00 am - 2:00 pm

* Holiday hours may differ.

Audi

I-Car

Mercedes-Benz

Rivian Fleet – Vans

Rivian Passenger – R1T/R1S

Tesla

Call

Email

Reviews (496)

  • Sort By:
  • Newest
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452Customers Rated

  • 5 Stars

    70% Complete

    (347)

  • 4 Stars

    11.5% Complete

    (57)

  • 3 Stars

    3.4% Complete

    (17)

  • 2 Stars

    2.4% Complete

    (12)

  • 1 Star

    1.2% Complete

    (6)

  • < 1 Star

    2.6% Complete

    (13)

Psanupong (Mercedes-Benz owner)reviewed 4/15/24

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Yes

Ready on Time?

Yes

Robert (Audi owner)reviewed 4/8/24

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Ennio (Audi owner)reviewed 3/22/24

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

Kept me Informed?

No

Ready on Time?

No

Marty (Audi owner)reviewed 3/21/24

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Yes

Ready on Time?

Yes

Matthew (Tesla owner)reviewed 3/18/24

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Yes

Ready on Time?

Yes

Dalton (Porsche owner)reviewed 3/14/24

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Yes

Ready on Time?

Yes

Regina (Porsche owner)reviewed 3/14/24

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Yes

Ready on Time?

Yes

Vu (BMW owner)reviewed 3/14/24

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Yes

Ready on Time?

Yes

Jody (Porsche owner)reviewed 2/15/24

My Experience - 0.0/5.0 -

Door that was replaced is raw at edge & not smooth with opening. Had my car way too long (43 days) at your shop due decrease staffing, parts delay. Communication unclear regarding my rental car extension - which was very costly to me … but not my fault.

Pamela (Audi owner)reviewed 2/8/24

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Yes

Ready on Time?

Yes

Hestia (Porsche owner)reviewed 1/13/24

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

No

Ready on Time?

Yes

Stephanie (Audi owner)reviewed 1/11/24

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Daniel (RIVI owner)reviewed 1/8/24

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Communications re: the length of time for the repair were spotty. But the repair itself was perfect.

Customer Service - 4.0/5.0 -

again communications re: timing could have been more clear

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Kelly (Ford owner)reviewed 12/23/23

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team at ECC is the best in the business!

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Emma (Mercedes-Benz owner)reviewed 12/19/23

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Yes

Ready on Time?

Yes

Sofia (Honda owner)reviewed 12/19/23

Likely to Recommend - 5.0/5.0 -

Definitely will refer this shop to everyone we know.

Repair Quality - 5.0/5.0 -

Loved the service we received and the work on our car was excellent. Andy was a pleasure to work with.

Customer Service - 5.0/5.0 -

Excellent!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Nichole (BMW owner)reviewed 12/14/23

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Extremely thorough and the car was returned in excellent condition

Customer Service - 5.0/5.0 -

Eric did a great job communicating throughout the process and it was much appreciated

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Regan (Audi owner)reviewed 12/7/23

Likely to Recommend - 0.5/5.0 -

I have advised anyone I know to take their car to any other repair shop

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Harold (Mercedes-Benz owner)reviewed 12/5/23

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Jason (Audi owner)reviewed 12/4/23

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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European Collision Center 190 in San Francisco, CA, 94124 (2024)
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